Cancellation Policy

We have a 48-hour cancellation policy for all of our tours. Cancellations made in less than 48 hours before meeting time will maintain a 50% charge.

Cancellations made in less than 24 hours before meeting time, late arrivals, and “no-shows” will maintain a full charge unless we can sell your spots to other guests.

All cancellations however, will include a 12 month credit to rebook your spots at a later point, which no other tour company offers.

Please make sure you leave early enough to get to the meeting point in time or earlier in case of traffic. We will NOT be able to wait for late arrivals in respect of the other guests and for our daily tour schedule, so if you are late, no matter for what reason, we can not give you any refund for the booked spots. As a guest your only responsibility is to be at the meeting point in time. If for any reason you are late and we started without you, we can try to reschedule for the next day or a later date, but we will have to charge you $50 additionally.

If the weather conditions compromise safety and we can not reschedule your tour for another day, we will refund completely. In some cases like  through Airbnb, we can only refund our payout without Airbnb fees. Most of our tours are still hosted when it rains, even though some parts of the tour might be skipped for safety reasons. 

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Excellent
Based on 259 reviews
Katherine Rublein
Katherine Rublein
July 5, 2024.
Trustindex verifies that the original source of the review is Google.
We had a fantastic time. The cliff jumping and rope swing were so much fun! Our tour guide, Jan, was very knowledgeable about the forest and even included a fun scavenger hunt. He also did a great job guiding us through some of the trickier parts of the hike and knew the best times to go to avoid some of the larger crowds. We had a great time!!!
Solomon Amanor
Solomon Amanor
June 28, 2024.
Trustindex verifies that the original source of the review is Google.
Amazing tour! Great energy and knowledgeable. Helpful. I will do This all over again. Great experience.
Big G
Big G
June 23, 2024.
Trustindex verifies that the original source of the review is Google.
Our family really enjoyed our time on the River with Jan! Jan was very attentive to everyone in the group. Do yourself a favor and read the welcome messages your get and follow the instructions. I would go with low top hiking shoes if you have the opportunity and wear dark ones. Don't avoid the mud, embrace it! Don't be like the guy getting his Jordans destroyed.
Janina Mattei
Janina Mattei
June 22, 2024.
Trustindex verifies that the original source of the review is Google.
Jan was very helpful and knowledgeable. He explained everything during the tour and also took pictures. The tour was perfect and enjoyable. We had two kids (13 and 10 years old) and my parents came with us. It’s a great and cultural experience. Definitely recommend if you are visiting the Island. ????
Lillie Veith
Lillie Veith
June 21, 2024.
Trustindex verifies that the original source of the review is Google.
What an amazing experience!! Jan was an excellent guide. We had such a wonderful time. One of the best things to do in Puerto Rico!! We will be back to do it again!
Jon Mantoan
Jon Mantoan
June 14, 2024.
Trustindex verifies that the original source of the review is Google.
A super fun experience. Highly recommend doing this tour and using this company when you visiting. Jan was our guide and made the experience enjoyable, safe, and enjoyable. Kids (ages 13, 10, 8) loved the natural water slide, cliff diving, and rope swings into the natural pools.
Jason Prescott
Jason Prescott
June 7, 2024.
Trustindex verifies that the original source of the review is Google.
Great Experience, Jan was courteous, informative, and friendly. Great adventure- and fantastic guide-
Dolly Oyebadejo
Dolly Oyebadejo
May 30, 2024.
Trustindex verifies that the original source of the review is Google.
Thoroughly enjoyed our tour. Jan was an excellent tour guide. He kept us entertained, engaged and safe. Highly recommend booking with them. This is my second time
Anikka Martin
Anikka Martin
May 26, 2024.
Trustindex verifies that the original source of the review is Google.
Jan was a great guide! Very patient, safety focused, and a great sense of humor!
JoAnna Beernaert (The Classical Florist)
JoAnna Beernaert (The Classical Florist)
April 11, 2024.
Trustindex verifies that the original source of the review is Google.
Jan was an excellent guide, had a fun scavenger hunt, took great photos of our family and he was patient with our little kids. A great adventure- a highlight of our trip to PR!

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