We have a 48-hour cancellation policy for all of our tours. Up until 48 hours before meeting time, you may change or cancel your reservation for a refund. We charge a base fee of $50 for each cancellation (unless we were the party to cancel due to unsafe weather conditions) which will be deducted from the original amount you paid for the reservation and can be used for a new reservation within 12 months. Cancellations made in less than 48 hours before meeting time, late arrivals, and “no-shows” will maintain a full charge.
Make sure you leave early enough to get to the meeting point in time or earlier in case of traffic. We will NOT be able to wait for late arrivals in respect of the other guests and for our daily tour schedule, so if you are late, no matter for what reason, we can not give you any refund for the booked spots. As a guest your only responsibility is to be at the meeting point in time. If for any reason you are late and we started without you, we can try to reschedule for the next day or a later date, but we will have to charge you $50 additionally.
If the weather conditions compromise safety and we can not reschedule your tour for another day, we will refund completely. In some cases like through Airbnb, we can only refund our payout without Airbnb fees. Most of our tours are still hosted when it rains, even though some parts of the tour might be skipped for safety reasons.